PRODUCT INFORMATION

What Are The Product Offerings?
S&N offers a wide range of Men’s and Women’s Swimwear, Resort Wear, Celebration Wear,
Accessories, Shoes, Jewellery and Home Accessories..

Does The Pricing Include GST?
Yes, all the prices are inclusive of the GST.

What Are The Fabrics & Materials Used In The Products?
Fabrics used : Italian Jersey, Polo Jersey, Diamond weave Jersey, Textured Jersey, Organza, Satin, Neoprene, Crepe
Materials used : Crocodile finish leather, Metallic trims, Rubber soles in shoes, Brass Alloy 18kt Gold Plating with E-Coating in jewels

How Do I Figure Out The Right Size For Me?
You can refer to the S&N SIZE CHART, available on every product page, to find out the right size for you.

Do You Offer Plus-Size Clothing? Any Special Charges For That?
We do not sell plus-size clothing off-the-rack, but we do take direct orders for the same, via our studio/call/whatsapp.

Do You Offer Kids’ Clothing?
We do not sell kids’ clothing off-the-rack, but we do take direct orders for the same, via our studio/call/whatsapp.

Can I Get My Design Details Customized? What Are The Various Design Details That
Can Be Customized?
Yes, you can get your design details customized via studio appointments (address) or calls/whatsapp (+91 9810234629). Design details like customizing sizes, surface design and trim techniques can be done.

Are There Any Special Charges For Additional Design Detailing?
Yes, there is a surcharge of 30% on the MRP, for additional design detailing.

Are The Products Inclusive Of Accessories, Belts Or Other Things That Appear In The Images?
No, the products are not inclusive of other things that appear in the images.

How Do I Know Whether My S&N Product Is Original/Authentic?
In order to guarantee the authenticity of an S&N product, please make sure you purchase through either our official website shivanandnarresh.com, from Shivan & Narresh Flagship Store, or through an authorized distributor. An original invoice is created at the time of purchase for online, studio and in-store purchases. We cannot verify the authenticity of an item purchased outside of an official Shivan & Narresh point of sale.

How Do I Take Care Of My S&N Products?
In order to take care of your S&N products, please follow the following guidelines
- Machine wash, not more than 40 degrees C.
- Do not use Chlorine based bleach.
- Article is suitable for dry cleaning in perchloroethylene.
- Do not put in dryer or spin dry.
- Do not wring & hang in shade to dry, avoid spin dry, squeeze excess water.
- Fluorescent colours may fade. Lighter colours may get translucent when wet.
- Do not leave the garment rolled up if wet.
- Keep the wet article away from any other garment to avoid colour bleeding.
- Iron at not more than 110 degrees C.
- All pads are disposable.

ONLINE & OFFLINE PURCHASING

How Do I Shop Online?
You can visit the Shop Online section on our website to place an order or call/whatsapp on +919810234629.

How Can I Track My Order?
You can get in touch with our team via call or whatsapp (+91 9810234629) to track your order. We’re also available at contact@shivanandnarresh.com

Can I Cancel Or Amend My Order Once It Has Been Placed?
The order can be amended or cancelled within 24 hours of receiving the order via email or over the phone.

Can I Place A Repeat Order? How?
Yes, we keep your data safe with us, so that you can place a repeat order via email or phone.

Is My Personal Information Safe And Kept Private?
Yes, we assure you that your personal information is safe with us.

Who Do I Contact In Order To Purchase Offline?
In order to purchase offline, you can contact us via
Call or Whatsapp +91 9810234629,
Visit our Design Headquarters - D-63, Udyog Vihar Phase 5, Gurgaon 122016
Shop from our Flagship stores in Delhi & Mumbai
Shop from our stockists across India - Click here to see

Where Do The Appointments Take Place And What Is The Procedure?
The appointment venue is the Shivan & Narresh Design Headquarters - D-63, Udyog Vihar Phase 5, Gurgaon 122016. To book an appointment, call us on +91 9810234629 or +91-124-4017266.

PAYMENTS

What Are The Modes Of Payment Accepted By Shivan & Narresh?
We accept payment via all leading debit and credit cards, Paypal as well as Cash on Delivery by our authorized logistics partner. Should you face any issues while transacting, please feel free to contact us on the helpline given on every page and our representatives will be happy to assist.

Do You Accept International Credit Cards?
Yes, we accept International Credit Cards as well.

Is My Payment Secure?
We process your payments via secured & verified payment gateways. We assure you that the process is 100% safe and secure.

SHIPPING & DELIVERY

How Long Does It Take For The Product To Be Delivered?
Swimwear (Maillots, Bikinis, Trikinis and Men’s Swimwear) would be delivered within two weeks and every other product would be delivered within 2 weeks of the order placement or as per the delivery date specified to you at the time of placing the order. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

What Are The Shipping & Delivery Charges?
All domestic online orders carry free shipping

Are There Any Extra Charges For Express Delivery?
Yes. For express deliveries, please contact our representative via call, email, whatsapp and they will advise you on the additional charges based on your geographical location.

Do You Ship Internationally? What Are The Charges For The Same?
Yes, we do ship internationally. There is an additional shipping charge of USD 43 on every order which automatically gets added on the checkout page. Celebrationwear & Couture pieces attract higher shipping charges - between USD 75 - USD 150 depending upon the product and location. While the checkout might apply USD 43 by default, for the deferential amount our customer care team will contact you.

RETURNS & EXCHANGES

Is There A Return Or Exchange Policy?
Yes, there is. The products can be returned/exchanged given that they are in perfect condition for size changes only and the customer service team has been informed of any issue within 24 hours of receiving the garment. Please Make Sure That The Original Product Tag And Packing Is Intact When You Send Us The Product Back. In Case Of Swimwear, The Hygiene Tag Should Be Intact. Apart From Conditions Reserved Herein Above, The Following Products Shall Not Be Eligible For Return Or Exchange:
Any product that exhibits physical damage to the box or to the product, or is returned without the original packaging, and all other items originally included with the product at the time of delivery.

How Long Do I Have To Return/Exchange A Product?
The products can be exchanged within a week’s time with an intimation to the customer service team regarding the issue within 24 hours of receiving the product.

Can I Return/Exchange A Product Bought Online To The Flagship Store?
Yes, you can, provided the product is in the above-mentioned conditions. Please note that the exchange can be carried out at the SHIVAN & NARRESH Flagships and not at any other online or offline stockist.

Can I Return/Exchange A Product Gifted To Me By Someone Else?
Yes, however, we would need to have the original receipt for the order along with the product adhering to the above exchange guidelines.

Can I Return/Exchange A Personalized Product?
No, we do not provide returns/exchanges on customized products.

Can I Get A Refund If I Do Not Like The Order Or Have An Issue With It?
Refunds are not possible, however, should the issue remain unresolved, the store will offer you a credit note to use against a future purchase